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You can call at 1-800-4-INTUIT for professional assistance (1-800-446-8848). Other reference links and help resources are also available on the TurboTax support website.
The good news is that TurboTax has several different ways to reach customer support. Whether you have a question about your account or need help completing your return, you can talk to a live representative on their website, mobile apps, or phone.
Contacting TurboTax customer service
Getting in touch with TurboTax customer support agents is as simple as filling out an online form. You can also contact customer service agents via social media to ask questions. In addition, you can record your conversation, ask for suggestions, or make general comments. However, remember that customer service representatives cannot act as lawyers or tax experts.
While TurboTax customer service representatives can solve most customer service issues, they are not tax professionals. They cannot mediate between taxpayers and the tax authorities. They cannot be of much help if you have a tax question or suspect identity theft. In addition, TurboTax customer service representatives have no control over your tax return once you’ve submitted it, so they are not the best people to ask for help.
Thankfully, TurboTax has an FAQ page with answers to some of the most common tax questions. In addition, the software will walk you through steps to qualify for the maximum refund. Its advanced technology will guide you through your company transactions, bank scans, and credit card transactions. It will even find every deduction and credit, so you’ll receive the maximum tax refund possible. But that’s not all. TurboTax’s team is also happy to answer any questions you might have.
The TurboTax software is not accessible to everyone. Consider signing up for the CD/Download option if you can’t afford it. TurboTax Online is accessible from any internet-connected device and stores all your data on a secure server. And you’ll get unlimited printing and e-filing options. However, the CD/Download is more of a value for your clients. If you have a hard drive, you’ll be able to print as many tax returns as you want and e-file up to five pages for free.
Reaching out to a live person
TurboTax employees will listen to your issues and provide the most helpful help. This is an excellent way to receive immediate help with TurboTax. If you experience any trouble while filing your tax return, reach out to TurboTax customer support to receive assistance.
When you need assistance from TurboTax, you can use the main voice menus. These menus help you choose the service that best suits your needs. Live chat services are also available for chatting with a live agent. While you can reach a live agent on TurboTax’s live chat feature through automated commands, talking to a natural person is best.
Reaching a TurboTax representative
It is possible to reach a live person at TurboTax by phone. The company offers a toll-free phone number that you can call. It will provide you with the official phone number of TurboTax and the days and timings of when the support team is available to assist customers. To get in touch with TurboTax by chat, you must be logged in to your TurboTax account. Then, you can chat with a representative to get a quick answer.
The live chat option at TurboTax allows you to ask a question to a live person. This is located in the contact section of the TurboTax website. To use the live chat feature, type your query into the chat box, and a live expert will be able to answer your questions instantly. While live chat may seem like a bit of a hassle, it is worth it because it means a live person will be available to help you with your tax preparation.
Once you’ve reached the live person on the TurboTax call center, you should review your notes and see what kind of issues you’ve encountered. By reviewing your notes, you may identify areas where you and the live person were miscommunicated. You may also wish to call the company back and explain your problem again. This is especially important if you’re experiencing a technical problem with TurboTax, as different representatives have different levels of knowledge.
When calling TurboTax, be prepared to answer a variety of questions. Many of these questions are straightforward to understand. The TurboTax expert will prepare your tax return, sign it, and offer year-round tax advice. In addition, the customer support representatives will be happy to help you get the most out of TurboTax. The live person will also answer questions regarding the TurboTax product itself.
Reaching a TurboTax representative via live chat
The customer service of TurboTax is located in the US and Canada and is run by the multinational corporation Intuit. As one of the leading products in its niche, TurboTax has a large following of consumers. It is so popular that it has even been sold to a rival company. Here are some tips for contacting a live customer support representative.
The live chat service at TurboTax provides customers with instant customer support to resolve various issues related to TurboTax. The live chat support representatives can be contacted on their official websites, iPhones, and Android devices.
A representative will assist you until your issue is resolved. If you’ve encountered a technical issue or have trouble using TurboTax’s online customer service, contact a TurboTax representative via live chat immediately.
A live chat feature is an excellent option if you have any problems with TurboTax. For example, if you’ve made an error while filing your taxes, you can ask a live TurboTax expert questions through the chat feature. It will also allow you to manage your TurboTax account settings and answer any questions. This is the fastest and easiest way to contact TurboTax customer service.
Reaching a TurboTax representative via phone
If you have questions, it may be helpful to reach a live person at TurboTax by phone. In addition, it’s helpful to take notes while on the phone, as these can be helpful for multiple calls or escalated cases. TurboTax customers generally rate their customer service as satisfactory.
To qualify for the Full-Service offer, you need to have multiple sources of business income, taxable foreign assets, and significant foreign investment income. Some tax situations are not eligible for the Full-Service offer, so if you have complex circumstances, contact a live person to ensure you receive a refund. You can also request to speak with a CPA, if needed, for an extra fee.
The company has also withdrawn from the IRS Free File program. The New York Attorney General’s Office has filed a multistate record settlement against TurboTax and H&R Block for defrauding millions of low-income taxpayers. The settlement includes a $141 million payment to consumers and the suspension of the TurboTax advertising campaign. The company’s advertising campaign enticed consumers with false promises of free services and then deceived them into paying a fee.
One of the most appealing aspects of TurboTax’s free tax software is its simplicity. The program can even help you e-file your taxes electronically. With its free edition, you can prepare and print up to five federal returns for free. You can also use their optional online features, including e-file and direct deposit. The fastest federal tax refunds are also available if you have more than five taxpayers.
FAQs
How Do I Speak to a Live Person at TurboTax? ›
You can directly call on its support number 1-800-446-8848 / (1-605-450-6884) and contact the live agent in real time.
How do I talk to a live agent on TurboTax? ›When you need help from a tax expert, just select the “Live Help” button, and we'll connect you. You can discuss your questions over the phone, via live chat, or via one-way video on your screen. When you're done preparing your taxes, you can get a tax expert to review your return to make sure it's correct.
How do I contact TurboTax about my refund? ›If you still need help, you can contact us at (800) 446-8848. Related Information: How do I contact TurboTax? How do I request a refund for my TurboTax product?
Who is 866 602 4279? ›If you have any issues, please contact us at TTaxInvestigations@intuit.com or 866-602-4279.
How do I schedule a call back on TurboTax? ›- Sign in to your account, then select Search in the upper-right corner of your screen.
- Search for the phrase Contact us, then select Contact us at the bottom.
- In the How would you like to connect with us? ...
- Enter your information and select Get a call to have one of our specialists call you.
We continue to process tax returns that need to be manually reviewed due to errors in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake, is missing information, or there is suspected identity theft or fraud.
How much does it cost to have your taxes done on TurboTax? ›| Products Offered | Price | Additional State Fees |
|---|---|---|
| Free Edition | Free | Free |
| Deluxe | $59 and Up | $59 and Up Per State |
| Premier | $89 and Up | $59 and Up Per State |
| Self-Employed | $119 and Up | $59 and Up Per State |
Typically it takes 21 days to receive your refund after the IRS accepts your return. In the meantime, you can check your e-file status online with TurboTax.
How long can the IRS hold your refund for review? ›After 60 days, you'd need to file an amended return to reverse any errors and get your refund back. If the IRS thinks you claimed erroneous deductions or credits, the IRS can hold your refund.
How can I talk to a live person at the IRS? ›Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040 (see telephone assistance for hours of operation).
What is 866 612 2490 phone? ›
This is a specialized customer service department number that checks for quality control stuff so if you just started with t-mobile they call to check on your service to see if you are having any issues, and if they can do anything for you.
Whose phone number is 800 944 8596? ›If you are a TurboTax user, call (800) 944-8596 (expect long hold times).
Why is my TurboTax account on hold? ›If you were notified that a tax return that contains your information is being filed and that the return is being placed on hold for 48 hours, this may be a sign that someone is trying to use your identity to file a tax return.
Why won't TurboTax let me pay with my refund? ›There are several situations where you won't be able to use the Pay With My Refund service, including: You're filing a paper return. You don't have a federal refund. Your federal refund isn't enough to cover the fees.
Is TurboTax having issues? ›No, we are not detecting any problems with TurboTax right now. We last detected an outage for TurboTax on Sunday, April 9, 2023 with a duration of about 32 minutes.
What is the IRS investigation on TurboTax? ›The TurboTax Trap
The investigation, led by New York Attorney General Letitia James, centered on how the company had steered customers into paying for tax preparation even though they qualified for a free government program. The attorney general said the probe was sparked by ProPublica's reporting in 2019.
If your refund status used to be your tax return is still being processed, but now the status says it is being processed, the IRS may have detected an issue in your tax return that could cause a delay in the release of your tax refund.
Why is my tax return still pending 2023? ›If you don't receive your refund in 21 days, your tax return might need further review. This may happen if your return was incomplete or incorrect. The IRS may send you instructions through the mail if it needs additional information in order to process your return.
What to do if refund is not processed? ›If you still aren't sure what happened with your refund, contact an IRS representative at IRS Tax Help Line for Individuals – 800-829-1040 (TTY/TDD 800-829-4059).
Does TurboTax guarantee your refund? ›TURBOTAX ONLINE GUARANTEES
Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back – Individual Returns: If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state purchase price paid.
How accurate is TurboTax refund? ›
TURBOTAX ONLINE GUARANTEES
100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.
TurboTax Desktop offers flexibility in pricing, allowing you to pay when you file or if you want to print. You can also lock in a discounted price. In contrast, the online version charges separate fees for federal and state returns, and the price is determined at the time of payment.
Why is TurboTax taking so long to get my refund? ›What's happening? Some tax returns take longer than others to process depending on your tax situation. Some of the reasons it may take longer include incomplete information, an error, or the IRS may need to review it further.
How do I know if my tax return was processed? ›Check your federal tax refund status
Use the IRS Where's My Refund tool or the IRS2Go mobile app to check your refund online. This is the fastest and easiest way to track your refund. The systems are updated once every 24 hours. You can call the IRS to check on the status of your refund.
Most people with no issues on their tax return should receive their refund within 21 days of filing electronically if they choose direct deposit.
What is the longest IRS refund can take? ›If the IRS is reviewing your return, it may have questions about your wages and withholding, or credits or expenses shown on your tax return. The review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing.
What to do if IRS is holding your refund? ›Use Where's My Refund, call us at 800-829-1954 (toll-free) and use the automated system, or speak with a representative by calling 800-829-1040 (see telephone assistance for hours of operation).
Why is my refund still under review? ›According to the IRS website, a number of distinct factors can trigger the review, including the need to verify the following entries on your return: Income is not overstated or understated. Tax withholding amounts are correct. You have the right to claim the tax credits on your return.
How do I talk to a real person at the IRS without waiting? ›- Call the IRS at 1-800-829-1040 during their support hours. ...
- Select your language, pressing 1 for English or 2 for Spanish.
- Press 2 for questions about your personal income taxes.
- Press 1 for questions about a form already filed or a payment.
- Press 3 for all other questions.
Call at the best time.
A good rule of thumb: Call as early in the morning as possible. Phones are open from 7 a.m. to 7 p.m. (your local time) Monday to Friday, except: Residents of Hawaii and Alaska should follow Pacific time. Puerto Rico hours are 8 a.m. to 8 p.m. local time.
What if I Cannot get a live person at the IRS? ›
You need to schedule an appointment. Regardless of where you live, you can call 844-545-5640 to make an in-person appointment with IRS taxpayer assistance.
What phone number is 866 419 5000? ›How will I know when CodeRED is calling? CodeRED messages will come from 866-419-5000 – we recommend you program this number into your phone as a contact and use CodeRED as the name.
What happens if you call 866? ›Customers who call an 866 number will not be charged for the call. Since customers don't get charged when they call an 866 toll-free number, it is reassuring for customers and advantageous for businesses. 866 numbers are great for building trust and credibility with potential customers.
What is a 866 877 number? ›Although 800, 888, 877, 866, 855, 844 and 833 are all toll free codes, they are not interchangeable. Dialing a number using a 1-800 prefix would reach a different recipient than dialing that number using a 1-888 prefix. Calls to each toll free number are routed to a particular local telephone number.
Is there a free service to find out who called me? ›WhoCallMe - Best Overall to Find Who Called You. NumLooker - Best Free Reverse Phone Lookup Tool. WhoseNumber- Identify Any Unknown Caller Within Seconds. WhatIsThisNumber - Top-Notch Service in Phone Number Lookup.
How do you find out who the number is that called you? ›- TruthFinder: Best Reverse Phone Lookup Service Overall.
- Intelius: Best for Ease-of-Use.
- Instant Checkmate: Most Extensive Phone Lookup Directory.
- Spokeo: Most Affordable Service.
- PeopleFinders: Best for Professional Use.
To do a reverse phone lookup on Google, enter the 10-digit phone number into the search bar with the area code (e.g., 555-555-1212). If the number is listed online, it will appear in the results. You can then click on any listings to find out more about who owns that number.
How do I get a $10000 tax refund 2023? ›- Select the right filing status.
- Don't overlook dependent care expenses.
- Itemize deductions when possible.
- Contribute to a traditional IRA.
- Max out contributions to a health savings account.
- Claim a credit for energy-efficient home improvements.
- Consult with a new accountant.
- Go to the account recovery page.
- Enter one of the following: Phone number (recommended) Email address. User ID.
- Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.
However, for 2023, the IRS has warned that the refund could take longer than expected, especially for taxpayers waiting for the payment of the Refund Catchup Credit, the Tax Credit for Earned Income and/or Additional Child Tax Credit.
What happens if I don't pay TurboTax? ›
To calculate the interest you owe to the IRS, the agency uses the federal short-term rate and then tacks on an additional 3%. The Failure to Pay Penalty interest is equal to 0.5% for each month you don't pay.
What happens if I owe money on TurboTax? ›There is no maximum limit to the failure-to-pay penalty. The penalty is calculated from the original payment deadline. Second, the IRS assesses interest on unpaid taxes. The interest is calculated based on how much tax you owe, computed daily, at a current rate of 4 percent per year.
Is the IRS fixing the TurboTax issue? ›Now, TurboTax says the issue has been fixed (the IRS announced Friday afternoon that millions of payments were being rerouted to the correct bank accounts).
How many times has Turbo TurboTax been hacked? ›Previous alerts of TurboTax account takeovers
TurboTax customers were previously targeted in at least three other series of account takeover attacks in 2014/2015 and again in 2019.
There is a glitch in the 2022 TurboTax Deluxe download version......it is not calculating mortgage interest in itemized deductions. If you are not getting the deduction, you must have marked the interest not used to buy build or improve your home. OR you checked the option to force the standard deduction.
How many TurboTax users get audited? ›The IRS audits less than 1% of all taxpayers. And with TurboTax you can make sure your risk is as low as it can go. First, we'll guide you step by step, to help you avoid making mistakes while preparing your tax return.
What raises red flags with the IRS? ›Some red flags for an audit are round numbers, missing income, excessive deductions or credits, unreported income and refundable tax credits. The best defense is proper documentation and receipts, tax experts say.
Who gets audited by IRS the most? ›Who gets audited by the IRS the most? In terms of income levels, the IRS in recent years has audited taxpayers with incomes below $25,000 and above $500,000 at higher-than-average rates, according to government data.
How can I contact Intuit by phone? › Is it worth filing an amended tax return? ›You should file an amended return if you need to correct an error or omission to your income, change your filing status, change your deductions, or to claim or correct a tax credit.
How to not do TurboTax live? ›
- With your tax return open, select File.
- Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
- On the order summary screen, select Downgrade.
Penalties for filing late can mount up at a rate of 5% of the amount of tax due for each month that you're late. If you're more than 60 days late, the minimum penalty is $100 or 100% of the tax due with the return, whichever is less. Filing for the extension wipes out the penalty file by the extension deadline.
What is Intuit customer service number and hours? ›| If you need.... | Call | Hours |
|---|---|---|
| Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link | 1-800-434-6818 | See hours of operation below. |
| To purchase or renew your ProSeries product | 1-800-934-1040 | Monday - Friday, 6:00 AM — 3:00 PM (PT). |
If you have questions or concerns, contact HR Connect at 1+800-819-1620 or Global Security Operations at 1+650-944-6911.
What is Intuit Turbo Card customer service number? ›You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen.
How much does it cost to prepare an amended tax return? ›The caveat is that the amended return must be filed within either three years of the original filing date, or within two years of when the tax was paid, to be considered eligible. Federal: $50.95 to $94.95. Free version available for simple tax returns only. State: $39.95 to $54.95.
How much does TurboTax charge for amended return? ›If you need to amend your tax return in TurboTax, there is no additional fee. In TurboTax Online, you may need to upgrade, though.
What are the disadvantages of amending tax return? ›If your amended return shows you owe more tax than on your original return, you will owe additional interest and probably penalties too. Even though you might be amending a return from two years ago, the due date for your original return and for payment has long passed.
How do I call the IRS to talk to a real person? ›Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040 (see telephone assistance for hours of operation).
Is TurboTax live helpful? ›TurboTax Live is great for taxpayers looking to simplify the filing process. The Assisted version is perfect if you're familiar with the tax prep process but just need a little extra guidance to make sure everything is done correctly — helpful when it comes to deductions and credits or double-checking your work.
Should I pay for TurboTax live? ›
TurboTax Live Full Service Premium review
If you earn rental income or have crypto transactions and want full-service tax filing, this is the right package for you. But, at over $400, it's one of the more expensive packages that TurboTax offers, and state taxes will add even more to that price tag. Crypto transactions.
You risk losing your refund if you don't file your return. If you are due a refund for withholding or estimated taxes, you must file your return to claim it within 3 years of the return due date.
How long is too late to file taxes? ›Penalties and interest apply to taxes owed after April 18 and interest is charged on tax and penalties until the balance is paid in full. Filing and paying as much as possible is key because the late-filing penalty and late-payment penalty add up quickly.
How many years can you file back taxes? ›For example, if you live in California, they have a legal right to collect state taxes up to 20 years after the date of the assessment!